Ticket Purchase Guide (For Overseas Fans)
China Concert Ticket "Real Name System" Policy:
- Strict Identity Verification: The ticket purchaser’s information must EXACTLY MATCH his ID document (Chinese ID card/foreign passport) at both purchase and entry.
- Anti-Scalping: This system physically prevents resold tickets above face value at Mars Concert!
- Fraud Warning: Anyone claiming to sell tickets above official prices is a scammer. DO NOT ENGAGE to avoid losses.
Installation
Install via Google Play Store or Apple Store
Download and install the APK file: “Trip.com”, “大麦 (Damai)”, “猫眼 (Maoyan)”
If you are a WeChat user, the WeChat Mini Program offers a more streamlined experience with built-in auto-translation functionality.
Registration
“Trip.com” app
- Support direct login with Google accounts, Apple accounts, Facebook accounts, and WeChat accounts.
“大麦 (Damai)” app
- Requires Chinese (+86/+852/+853/+886) phone number
- Temporary numbers (rent online) are acceptable
“猫眼 (Maoyan)” app
- Supports international phone number registration
Ticket Purchase
Typically 2-3 ticket sales rounds:
- Round 1: All tickets released
- Round 2: Resale of refunded tickets
- Round 3 (if applicable): Limited new seats added after stage setup
“Trip.com”
Fill in Attendee Information (must match the ID document) in the Account → Travellers & Contacts page in advance, and remove unnecessary saved info to avoid mis-clicks
Ensure the number of pre-filled attendees matches ticket quantity
Fill in Credit Card information in the Account → My Cards page in advance
Search “Hua Chenyu Mars Concert“ on the homepage search bar, and enter the concert page from the search result
Select correct date and price tier (recommended to click the “Add to calendar“ to set an alarm) and click “Remind me when it goes on sale“
Follow the countdown and click quickly at the last second to enter.
Check details: ticket price, number of tickets, and attendee info. If correct, click “Proceed to Payment“
Choose a payment method (Credit Card, Alipay, WeChat Pay) and confirm it
“大麦 (Damai)” & “猫眼 (Maoyan)”
Search “华晨宇“ on the homepage search bar, and enter the concert page from the search result
Click “预填信息 (Pre-fill Info)” to register attendee details (must match the ID document)
Ensure the number of pre-filled attendees matches ticket quantity
Select correct date/time, price tier, and quantity → Click “预约抢票 (Reserve Tickets)”
When the countdown to the start of sales hits 0, spam the purchase button until payment page loads (which means the order was successfully placed)
Payment
Seat allocation prioritizes early payers → Complete payment ASAP!
“Trip.com”
- Supports credit card (UnionPay, VISA, Master, AMEX, JCB, DISCOVER, ApplePay, Paypal…)
“大麦 (Damai)” app
- Supports both Alipay and WeChat Pay
“猫眼 (Maoyan)” app
- Only supports WeChat Pay
Entry
Must use “人工通道 (Special Access Entrance)” (Automatic ticket gates only accept Chinese ID cards)
Log in to purchaser account → Show QR code from “票夹 (My Tickets)” or “Trip.com App → Orders → Event Tickets“
Present original passport of the purchaser, while showing the QR code to the staff
Refunds
- Full-order refunds only (multiple tickets in the same order must be refunded together)
- Free refund within 24hrs after initial sale
- 20-50% fee after 24hrs (increasing closer to event date, similar to airline policies)
- No refunds 10 days before the concert
- Force majeure exemptions: Contact customer service with valid proof (e.g., medical certificates)
Summary & Tips
- Triple-check passport number & name accuracy in the Pre-fill Info
- Carry original passport (copies invalid) for entry
- Mobilize friends! Use multiple accounts across platforms to boost success rates