Ticket Purchase Guide (For Overseas Fans)

China Concert Ticket "Real Name System" Policy:
Strict Identity Verification: The ticket purchaser’s information must EXACTLY MATCH his ID document (Chinese ID card/foreign passport) at both purchase and entry.
Anti-Scalping: This system physically prevents resold tickets above face value at Mars Concert!
Fraud Warning: Anyone claiming to sell tickets above official prices is a scammer. DO NOT ENGAGE to avoid losses.


Registration

猫眼

Supports international phone number registration

Android App Install:

大麦 (Damai)

Requires Chinese (+86/+852/+853/+886) phone number
Temporary numbers (rent online) that can receive SMS are acceptable

Android App Install:


Ticket Purchase‌

Typically 2-3 ticket sales rounds:

  • Round 1: All tickets released
  • Round 2: Resale of refunded tickets
  • Round 3 (if applicable): Limited new seats added after stage setup
  • Search “华晨宇“ in the app homepage and enter the event page.

  • Click “预填信息 (Pre-fill Info)” to register purchaser details (must match passport).

  • Ensure the number of pre-registered purchasers matches ticket quantity.

  • Select correct date/time, price tier, and quantity → Click “预约抢票 (Reserve Tickets)”.

  • When the countdown to the start of sales hits 0, spam the purchase button until payment page loads (which means the order was successfully placed).


Payment

  • Seat allocation prioritizes early payers → Complete payment ASAP!

  • Recommended: Alipay

  • Alternative: Credit cards (Fill in your credit card information in advance)


Entry‌

  • Must use “人工通道 (Artificial Channels)” (automatic ticket gates only accept Chinese ID cards)

  • Log in to purchaser account → Show QR code from “票夹 (My Tickets)”

  • Present original passport of the purchaser, while showing the QR code to the staff


Refunds

  • Full-order refunds only (multiple tickets in the same order must be refunded together)
  • Free refund within 24hrs after initial sale
  • 20-50% fee after 24hrs (increasing closer to event date, similar to airline policies)
  • No refunds 10 days before the concert
  • Force majeure exemptions: Contact customer service with valid proof (e.g., medical certificates)

Summary & Tips

  • Triple-check passport number & name accuracy in the Pre-fill Info
  • Carry original passport (copies invalid) for entry
  • Mobilize friends! Use multiple accounts across platforms to boost success rates.

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